Inbound triage loop
Every inbound — sensed, classified, resolved, measured.
Tickets, leads, and emails arrive on a hundred different surfaces and bleed value at every handoff. The inbound triage loop closes that gap. Each message is sensed in real time, decided against your project memory, acted on through the right tool, and the resolution is fed back so the next decision is sharper.
The open-loop tax
Open-loop ops: tickets sit unread, leads decay before anyone scores them, and the team rediscovers the same context every Monday.
The closed loop
Sense → Decide → Act → Learn → Govern. Five steps, one project memory, on every signal.
- 1Sense
Webhooks, agent email, the chat widget, and Composio inbound triggers wake an agent the second a message lands. No queue, no polling.
- 2Decide
The agent reads the project memory — past tickets, customer history, playbook — to classify, prioritize, and pick the right next move.
- 3Act
Reply through the original channel, file in Zendesk/Linear/HubSpot, escalate in Slack, or hand off to a peer agent. One trigger, fan-out everywhere.
- 4Learn
The full thread, the decision, and the outcome are logged. Resolution time, deflection rate, and reopen rate become queryable history.
- 5Govern
Risky replies (refunds, legal, policy exceptions) gate on human approval. Everything else is rate-limited, scoped, and auditable.
What you get
First-touch in seconds
An agent acknowledges, classifies, and routes every inbound before the customer notices it's automated.
Tier-1 resolution without a tier-1 team
Routine asks resolve themselves: status checks, password resets, refund eligibility, FAQ.
Smart escalation, not blind queueing
Anything beyond policy or unusual is summarized and routed to the named owner with context.
A queryable inbox
Every reply, classification, and outcome is logged. "What were our top 5 issues last week?" returns a real answer, not a guess.
Continuous improvement
Misclassifications and reopens become memory. Next week the loop hits them faster.
Human-in-the-loop where it counts
Refunds, legal, and tone-sensitive replies wait for an approval. Everything else just runs.
Pick your stack
Each blueprint comes pre-configured with agents and integrations. Choose the one that matches your tools.
Close the loop
Pick a blueprint, connect your tools, and watch the first cycle run.